POLICIES

Reservation Policy

100% of payment in advance is required for all reservations. 

 

Visa | MasterCard | Discover accepted 

 

There is a one time security deposit fee of $345 that is required with each reservation. The amount will be charged upon Check In Date (Day of Arrival) and then fully refunded at the end of the reservation as long as there are NO violations of the policies and terms & conditions. We reserve the right to modify condo location to meet the needs of all guests. 

Our reservations require a cleaning fee of $100 that is not included into the price of the unit.

*Check-in: 4:00 pm - 8:00 pm

Check-out :  Prior to - 11:00 am 

*On-site Check-in at office is required 

  Request for Early or late check in 's   

  need  to be requested by guest on day

  of arrival  to Still Water Ranch

 Management. Latest Check in time is

 Midnight.

Our maximum occupancy per condo is 8 people.* 

*Violation of this policy and will result in a forfeiture of the security deposit. 

Cancellation Policy

We require a notice of 60 days prior to check-in for cancellations, and there is a $100 administration fee with all cancellations.

 

If you cancel or modify up to 30 - 59 daysprior to check-in there will be $75 administration fee and 50% of your total reservation cost will be charged.

 

If canceled or modified less than 29 days before date of arrival the total price of the reservation will be charged. 

 

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            Terms and Conditions

     Required to be signed at Check In at 

     OFFICE. Valid Driver's License

     required for Identification. Must be 21       years or older.  Pet Fee's are paid at 

     Check In.  Door Code's are given to

     Guest at this time. Early and Late 

     Check in's are only upon request on 

     Day of Check in.  Earliest Check in 

     time is 2 pm if we can accommodate.

     Latest check in is midnight. 

 

 

 

Pet Policy 

We accept pets under the following conditions: 

 

There is a one-time fee of $50 

 

We only accommodate pets under 20 lbs, and we allow one pet per condo.

 

*Pet must be accommpanied by owner at all times when inside the facility. If you will be away from the facility at some point during your stay and you are leaving your pet on site, we have a large kennel that you may put them in that is on our property. Under no circumstance should the pet remain inside the condo without supervision. 

 

*Any violation of this policy will result in the forfeiture of the security deposit. 

 

STILL WATER RANCH CONDOMINIUMS 

104 Banister, Canyon Lake, TX 78133  

Phone: (210) 867 6450

Email: office@canyonlakecondo.net

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